Earlier today, Apple’s online support documentation acknowledged Rogers and Fido were the next wireless carriers in line to support Dual SIM and eSIM on iPhone XS, iPhone XS Max and iPhone XR, joining Bell and Virgin Mobile.
Dual SIM means two wireless plans can be used on the latest iPhones simultaneously, which makes it handy for users to have a work and personal line active on one device. One line is with a traditional physical SIM card, while the second is eSIM, or a digital SIM which you may be familiar with from cellular iPad and Apple Watch models.
As for existing Bell customers looking to switch their lines from a physical SIM to eSIM, you probably haven’t heard a lot about this being successful.
Why? Because this functionality is not possible, as confirmed to iPhone in Canada by a Bell spokesperson, saying “Bell currently does not support the ability to move an existing mobility line from a physical SIM to an eSIM.”
So if you’ve been puzzled as to why you can’t move an existing Bell line to eSIM, now you know the answer. You most likely need to start a new line on a current in-market plan on eSIM, meaning you would have to give up your discounted or grandfathered plan.
Click here to learn how to setup eSIM on Bell or Virgin Mobile with your iPhone XS, XS Max or XR.